Result acknowledgement: looking for the needle in the haystack.

In my last post I highlighted a serious issue in healthcare.

Failure of hospitals to act on results is causing serious patient harm.

That was a story explaining the root of the problem and how it came to be. A serious but unintended consequence of service redesign.

In this post we look more at the process of signing off results. How do we make sure we don’t miss the critical ones. The proverbial “needle in the haystack”.

Continue reading “Result acknowledgement: looking for the needle in the haystack.”